To view your verifications, go to KYC->Results->Organisation tab. Once you submit a KYB check, it can go to two interim statuses, "Pending" and "Info", or two end statuses "Verified" and "Rejected".
When the verification status is "Pending" it is waiting on bronID to perform the KYC/AML verification process. You will receive an email, a notification in the Portal and a webhook when the status of this verification is updated and goes to the next state.
In some cases, the verification status will be "Pending" for an extended period. This can happen if the processing time of the data source which needs to be accessed is long (24+ hours), the data source was not available at the time of submission and bronID has to retry the verification, the data source experienced an error processing the request, or another type of error occurred.
The "Info" status means that bronID requires you to provide additional information such as personal details of the listed UBOs or upload a document (e.g. Supplemental Deed for Change of Name, Share Register, etc.). To see what you need to provide, click on the row with the organisation name in the Results table, and in the right side menu follow the links in the "Required Action" tab.
Common Required Actions:
Verify Individuals: A likely scenario is bronID to request verification of the identified UBOs of the organisation that you have submitted. By clicking on the linked names, you will be redirected to an individual verification flow for each of the identified UBOs.
Provide Documents: bronID may also request you to upload more information to facilitate the verification process. To upload a requested document, click on the link with the name of that document in the "Required Actions" tab.
Once the required actions are completed, the verification status will go to either Pending or Verified. You will receive an email, a notification in the Portal and a webhook when the status of this verification is updated and goes to the next state.
The bronID verification process is complete once the verification status is "Verified". This means that all the requirements in the bronID ID Verification Procedural Manual have been satisfied. You can see the IDV Certificate in the right side slider, or if you go to Show Details->Documents Tab. You will receive an email, a notification in the Portal and a webhook when the status of this verification is updated and the verification is completed.
If the verification status is "Rejected", bronID was unable to verify the submitted organisation using the information provided. You will receive an email, a notification in the Portal and a webhook when the status of this verification is updated to "Rejected". Review the organisation information and re-attempt a new verification.
Often the reason for a rejected verification is because the submitted data is incorrect or the organisation with the submitted name and number is not formally incorporated or established. bronID may provide a reason why this verification attempt was rejected in the Notes section of the right slider.
Possible reasons a "Rejected" verification status are;
- Organisation Type is incorrect;
- Organisation Name is incorrect;
- The organisation cannot be found on any independent and reliable databases;
- The organisation does not exist in the selected country;
- The organisation is not currently registered in the relevant jurisdiction.
Uploading documents in the Results table to a "Rejected" entity record does not re-attempt or update the verification in the say way it does with an "Info" status. However, you are still able to add any relevant supplementary documentation for the purpose of your records within the bronID Portal.