Resolving KYB "Info" Status

This tutorial explains how to perform the required actions when a submission is in Info status.

In some cases, bronID will put the submission in an "Info" status. This means that you need to provide additional information, so the verification can be completed.

To provide the required information, go to KYC->Results->Organisation and click on the name of the organisation which is in Info status. In the right side slider in the REQUIRED ACTION tab, bronID will list all the actions you need to perform in order to complete the verification.

Common Required Actions:

Verify Individuals: A likely scenario is bronID to request verification of the identified UBOs of the organisation that you have submitted. By clicking on the linked names, you will be redirected to an individual verification flow for each of the identified UBOs.

Provide Documents: bronID may also request you to upload more information to facilitate the verification process. To upload a requested document, click on the link with the name of that document in the REQUIRED ACTION tab.

Once the required actions are completed, the verification status will go to either Pending or Verified. You will receive an email, a notification in the Portal and a webhook when the status of this verification is updated and goes to the next state.

bronID Info Status - Request for more information

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