Interpreting the verification status when verifying an individual (electronic Safe Harbour procedure)

This is a brief guide about how to interpret the KYC verification status.

To view your verifications, go to KYC > Results > Individual tab. Once you submit a KYC check for an individual, you may receive two verification results (statuses), Verified and Rejected.


The bronID verification process is complete once the verification status is "Verified". This means that all the requirements in the bronID ID Verification Procedural Manual for electronic Safe Harbour procedure have been satisfied. The Safe Harbour procedure requires the individual's:

  • full name; and

either one of or both:

  • date of birth; or
  • the address

to match at least two reliable independent databases.

Therefore, the "Verified" status means that the individual has matched at least two of the data sources that bronID checks.  


If the verification status is "Rejected", bronID was unable to match the submitted individual's details with at least two independent reliable data sources to satisfy the electronic Safe Harbour rule.

Resolving Rejected verifications

There are several reasons why a verification may end up with a "Rejected" status:

  • the individual does not exist;
  • the individual does not have a good enough social footprint and does not have records in the databases that are checked;
  • there was a data entry error;
  • two data sources cannot be matched with the supplied data.
The  submitted data is incorrect

Often the reason for a rejected verification is because the submitted data is either incorrect or not formatted correctly, for example:

  • the middle name is submitted with or in the place of the first name;
  • spelling errors in the individual's name or address;
  • the submitted date of birth is incorrect;
  • the individual did not submit their full legal name;
  • the driver's licence number submitted is a document number, not the licence number;
  • the passport number is incorrect.

When verifying an individual be sure to double-check the data submitted against your records or check with your customer to make sure the collected information is correct.

To resolve this, correct the data and resubmit the verification.

Identity documents were not supplied

One of the most reliable data sources are the government databases that contain identity documents data (e.g. passports, drivers licenses, medicare cards). These data sources can be accessed only if you provide ID document data as part of the verification. If the rejected verification has a score of 0 points, you must provide at least two documents to achieve Safe Harbour. If the verification score is 50 points or higher, there is a high likelihood to achieve Safe Harbour with just one additional document.

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